kitsyhub Order & Shipping Policy

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Thank you for choosing kitsyhub. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. This policy explains exactly how we process, pack, and ship orders so you know what to expect at every stage—from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive items are packed with professional-grade cold-chain insulation and shipped Monday through Thursday only, so they are never left in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping option and its exact cost is shown at checkout before you confirm your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for customers who need their order sooner.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Minor delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

kitsyhub also ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs processing fees charged by the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated confirmation email with a direct tracking link and carrier information so you can follow your package in real time.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team with your order number and we will investigate promptly.

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Order Modifications & Address Changes

Because we work quickly to dispatch orders, processing begins soon after your purchase is placed.

• If you need to correct your shipping address or change your order, please email us at support@kitsyhub.store within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, the delivery address can no longer be changed.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in excellent condition:

• Perishable Items: If a perishable item arrives spoiled, damaged, or compromised because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: kitsyhub
• Customer Support Email: support@kitsyhub.store
• Customer Support Phone: 13476669558
• Physical Business Address: 54-17 43rd street, MASPETH, NY 11378, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST